FAQ

Q: How can I view past collections?

A: Grisaille Clothing has two websites. This one is used for our shop, while our other site acts as an archive for past collections, and all other photos, films, books, etc. associated with the brand. Visit www.grisailleclothing.com to view the archive.

Q: Can I purchase items from past collections?

A: Each collection is a capsule of sorts. We do not plan on reproducing collections once the orders have been closed.

Q: How do I know that my order has shipped?

A: Tracking info will be emailed to you after shipment.

Q: Do you ship internationally?

A: Not at this time, but we do plan on expanding to accommodate international orders.

Q: Why do some items have limited availability?

A: Some items are more difficult and time-consuming to produce than others. Because of our small operation we have limited production ability and are unable to produce large amounts of certain items. 

Q: Why does my garment have a light residue on it?

A: Some of the pieces are printed using a DTG method which requires a pretreatment to be sprayed on the piece before the ink is added. This residue is water soluble and will completely come out after the first wash cycle.

Q: Can I iron the graphics on my garment? 

A: No. Any area of your piece that has a printed graphic cannot be ironed.

Q: What material are the patches?

A: The (larger/horizontal) logotype patches and the (smaller/square) logo patches generally found sewn to the waistband, cuff, or shoulder areas are made from synthetic fabric and woven with denier yarn. Be careful to only apply low heat for a small amount of time if ironing the patches.

Q: How does your sizing work?

A: Our pieces are all unisex sizes unless otherwise noted and generally fit true to size.

Q: Can I purchase the physical lookbooks?

A: The lookbooks are produced in very small batches and are bound by hand. We do not plan on listing them for purchase at this time.